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Winper Logistics Inc.
Beijing, China
Tel: 86-10-82563855
Fax: 86-10-82563856
Email: service@winper.com
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Customer Frequently Asked Questions and Answers
| Ques - What is my product tariff? What code should I use for my product? |
| Ans - Give us your product information by calingl 86-10-82563855 or email us at service@winper.com, let us solve your problem. |
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| Ques - I hope to save some tariff and tax; are there any reasonable and legal tariff exempt solutions? |
| Ans - Choosing product code is critical in deciding the final tariffl. Recently the product code system has been updated very fast and customs officers may not be even familiar with thousands of product codes. We will manage to communicate with customs officers through our channel to help lower your tariff cost reasonably and legally. |
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| Ques - How can I ensure safety and ownership of my goods when we ship them at your disposal? |
| Ans - The consignee is always your name to keep your ownership of the goods. We only help you deal with customs clearance without touching the goods. You always reserve the right of goods. Any disposal of the goods will pass your permission. Of course we believe, through long term co-operation, you will trust our total solution services and like us to handle everything for you. |
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| Ques - How long does it take to finish customs clearance? |
| Ans - Based on your correct product information, we will finish the whole process and begin to ship the goods to your destination within 1 or 2 days. |
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| Ques - What kind of product information should I provide? |
| Ans - The catalogue, manual, pro-forma invoice, packing list and other certification needed will help us speed up your goods delivery. |
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| Ques - Can you help pre-pay the tariff and tax for us? |
| Ans - Yes, but this service is based on our long-term trusty cooperation. |
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| Ques - Can you help pre-arrange payment to our vendors? |
| Ans - Yes, but this service is based on the situation that we have already established a long-term healthy cooperative business relationship. |
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